Privacy Policy

1. Introduction

TrustMatch AI ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our lead-matching platform ("Platform"). By using the Platform, you consent to the data practices described in this policy.

2. Information We Collect

Information You Provide Directly:

• Homeowners: Name, phone number, email address, zip code, project type, project description, uploaded photos, and budget preferences
• Contractors: Name, email address, phone number, business name, service area, trade specialties, and payment information for lead purchases
• Account Information: Login credentials, profile details, and communication preferences

Information Collected Automatically:

• Device information (browser type, operating system, device type)
• IP address and approximate geographic location
• Usage data (pages visited, features used, time spent on the Platform)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To match homeowners with qualified local contractors based on project type, location, and budget
• To process AI verification of project details and budget expectations
• To process lead purchase payments from contractors
• To send automated text messages and phone call notifications to contractors about new leads (with consent)
• To communicate with you about your account, transactions, and Platform updates
• To improve and optimize the Platform's functionality and user experience
• To comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

Homeowner Information Shared with Contractors: When a contractor purchases (unlocks) a lead, we share the homeowner's name, phone number, email address, project details, photos, and zip code with that specific contractor only. This information is shared solely for the purpose of facilitating the home service engagement.

We do not sell your personal information to third parties for marketing purposes. We may share information with:

• Payment processors (e.g., Stripe) to process lead purchase transactions
• Cloud service providers who host and store data on our behalf
• Law enforcement or regulatory authorities when required by law or to protect our rights
• Professional advisors (legal, accounting) as necessary for business operations

5. Data Storage & Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encrypted storage, and access controls. Your uploaded photos are stored in secure cloud storage (Amazon S3). While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Lead data is retained for a period of 12 months after submission. You may request deletion of your personal data at any time by contacting us at the email address below. We will process deletion requests within 30 days, subject to any legal obligations requiring us to retain certain information.

7. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze Platform usage. You can control cookie settings through your browser preferences. Disabling cookies may limit certain functionality of the Platform.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-Out: Opt out of marketing communications and automated text messages at any time
• Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at the email address below.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform with a revised "Last Updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the revised policy.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].